The end result of a good Customer Service Representative Resume

Finding a Qualified Resume Writer for a...
Customer Service Representative Resume

If you're a Customer Service Representative, you know what your job entails. You are dedicated to providing the highest quality assistance that you can for your customers. You represent a specific organization -- it might be a car manufacturer, a toy company, or a restaurant -- and anyone with questions or concerns will come to you for help. Being a rep means interacting with customers either in person or over the phone or internet every day on the job. Since customers often get angry and very rude, the job can be very stressful.

OK. But the question now is, how do you translate that information onto a resume in such a way as to motivate a hiring official into picking up the phone? If you're not sure, that's OK. Most people aren't used to thinking about their jobs in a promotional sense. But a good resume writer? Well, that's what they do.

Former recruiter David Alan Carter recommends the following resume services for Customer Service Representatives... each with a Better Business Bureau score of "A" or better.

Recommended Resume Services for a Customer Service Representative Resume

Considering a Career Move into Customer Service?

If you're considering a move into Customer Service from either a closely related field or from a totally unrelated profession, you'll be looking for a transitional resume -- and a talented resume writer to handle the assignment. Transitional resumes are some of the most difficult resume projects as they require a writer knowledgeable in at least two professions -- and the ability to identify transferable skills from one to the other.

Before you hand off that resume assignment, make sure you know enough about the job of a Customer Service Rep to... a) really want it, and b) be able to step up to the plate. Here's a quick overview (more information at Wikipedia - Customer Service Advisor):

What You'll Do: Customer service representatives often have many duties, and you may be required to do the following: give out detailed product information, handle requests for a return or exchange, cancel orders, take orders, offer assistance with solving some issue with a purchased product or service, make revisions to the accounts of customers, perform research to help figure out customer problems, handle payment and billing, or refer customers to other individuals who can be of service to them.

Most reps are employed in the retail, information technology, banking, and insurance industries. You probably work in an office setting at a desk with a phone or computer, but you might also be employed in a retail environment to deal with customers directly. Some reps work entirely from home.

Working full-time is most common, but some people will have the option to do part-time hours. Working nights, holidays, and weekends is not uncommon for many reps.

Education and Training: The only widespread requirement for customer service representatives is a high school diploma. Other than that, most of the training is done on the job. Most reps are very extroverted and have very good communication skills, and employers will look for these traits during the interview. Those with associate's or bachelor's degrees in fields such as psychology, communications, sociology, or another liberal science will have a much better chance at getting hired.

Reps who work in certain industries such as insurance and banking may need a state license to work, and getting licensed usually requires passing a written exam.

Having a lot of patience and mental endurance is definitely a plus for anybody working in customer service.

The Future: The Customer Service profession is expected to grow at about 15% through 2020.

The Pay: Pay for Customer Service Reps in the U.S. ranges from $9.40 per hour to $23.70, with the average median annual wage hitting $30,600 in 2011 as per the U.S. Bureau of Labor Statistics.

Still interested in pursuing a position in customer service? Great. The next step is to prepare for a consultative telephone interview with your resume writer. Treat the coming job search like the business it is, and you'll do fine.

Best of luck,
David Alan Carter, OccupationalResumes.com

P.S. More information at the U.S. Bureau of Labor Statistics - Customer Service Representatives and ONetOnline.org - Summary Report for Customer Service Representatives

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